MTN Nigeria Global Graduate Development Programme 2018 – Corporate Relations

MTN Nigeria Global Graduate Development Programme 2018 – Corporate Relations

MTN Nigeria

  • Location(s): Not Specified — Nigeria
  • Specialization: • Graduate / Freshers
  • Industry: • ICT / Telecommunications
  • Application Deadline: January 28, 2018
  • Job Type Fulltime

MTN Nigeria is recruiting for fulltime MTN Nigeria Global Graduate Development Programme 2018 – Corporate Relations.

JOB DETAILS

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited for:

Title: Global Graduate Development Programme (GGDP) 2018 – Corporate Relations
Location: Nationwide

Job Description

  • Our Global Graduate Development Programme (GGDP) provides an unparalleled opportunity to grow and advance your career. It is a 2-year structured development programme for young graduates, combining formal development (in partnership with Duke Corporate Education and the MTN Academy) and on-the-job learning.
  • Upon completing the 2 year programme, graduates will be offered FULL EMPLOYMENT into MTN Nigeria subject to satisfactory performance during the 2 year period.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

Not Specified

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Requirements/Qualification

  • Minimum of a second class upper degree (2:1) or HND upper credit from a Nigerian or foreign institution in any of the following field(s) of study:
  • Law
  • Economics
  • Age and Experience:
  • Age limit:26 years
  • Must have completed National Youth Service Corps (NYSC)
  • Must be fluent in English
  • Intermediate proficiency level in Microsoft Suite applications
  • Attributes:
  • Customer Focus
  • Fast learner
  • Entrepreneurial thinking
  • Proactivity & self-motivation
  • Willingness to work in any assigned functional area/location
  • Skills:
      • Digitally savvy, result-oriented and innovative
      • Strong numerate and analytical skills
      • Ability to apply theoretical knowledge to practical experience
      • Continuous learning and adaptability to new technologies
      • Excellent communication and interpersonal skills
      • Ability to collect, analyse and interpret complex data
      • Ability to keep up with current developments and trends
      • Excellent relationship-building and teamwork capabilities
      • Ability to prioritise effectively and accept challenging responsibilities
      • Ability to apply creativity, innovation and analytical thinking in solving problems
      • Internally motivated, self-driven, receptive to feedback and ability to take ownership
      • Ability to work under pressure

    Behavioural Competencies:

      • Must exhibit MTN Values of: Leadership, Innovation, Relationships, Integrity, and a Can-Do attitude.
      • Must exhibit MTN Vital Behaviours: Complete Accountability, Get It Done, Active Collaboration, and Complete Candour.

    Job Conditions

      • Normal MTNN working conditions
      • Open Plan Office
      • High performance culture
      • Valid international passport

    Note

    • Please read the programme descriptions above before submitting your application.
    • Applicants can only apply to ONE of our Graduate Programmes at this time; applying to more than one will automatically disqualify you.
    • Successful candidates will be invited for an aptitude test scheduled to hold on 3rd February, 2017.
    • CLICK HERE TO APPLY

MTN Nigeria Graduate Customer Service

MTN Nigeria Graduate Customer Service Accelerated Internship Programme 2018

MTN Nigeria

  • Location(s): Not Specified — Nigeria
  • Specialization: • Graduate / Freshers • Customer Service
  • Industry: • ICT / Telecommunications
  • Application Deadline: January 28, 2018
  • Job Type Intern

MTN Nigeria is recruiting for intern MTN Nigeria Graduate Customer Service Accelerated Internship Programme 2018.

JOB DETAILS

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Title: 2018 Customer Service Accelerated Internship Programme
Location: Nationwide

Job Description

Accelerated Internship Programme (AIP):

 

  • Our Accelerated Internship Programme (AIP) is 2 year programme for graduates who aspire to develop a career in Customer Service with Africa’s leading Telecommunications provider.
  • The AIP offers you the unrivalled opportunity to work with Customer Service Professionals in the industry and also exposes you to experienced mentors and coaches who will guide you on this quest.
  • A Certificate of Completion will be issued to you upon completing the 2 – year Internship programme which will jumpstart your career in the industry.

 

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

1 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Qualifications

 

  • Minimum of a second class lower degree (2:2) or HND lower credit from a Nigerian or foreign institution in any of the following field(s) of study:
  • Social Science
  • Humanities/Arts
  • Age and Experience:
  • Age limit: 26 – 28 years
  • 1 – 2 years experience in client facing role
  • Must have completed National Youth Service Corps (NYSC)
  • Must be fluent in English
  • Intermediate proficiency level in Microsoft Suite applications
  • Attributes:
      • Customer Focus
      • Fast learner
      • Entrepreneurial thinking
      • Proactivity & self-motivation
      • Willingness to work in any assigned functional area/location
      • Have a big picture focus
      • Emotional Intelligence
      • Results driven
      • Skills Digitally savvy, result-oriented and innovative
      • Willing to take accountability, get things done
      • Strong numerate and analytical skills
      • Ability to apply theoretical knowledge to practical experience
      • Continuous learning and adaptability to new technologies
      • Excellent communication and interpersonal skills
      • Ability to collect, analyse and interpret complex data
      • Ability to keep up with current developments and trends
      • Excellent relationship-building and teamwork capabilities
      • Ability to prioritise effectively and accept challenging responsibilities
      • Ability to apply creativity, innovation and analytical thinking in solving problems
      • Internally motivated, self-driven, receptive to feedback and ability to take ownership
      • Ability to work under pressure

    Behavioural Competencies:

      • Must exhibit MTN Values of: Leadership, Innovation, Relationships, Integrity, and a Can-Do attitude.
      • Must exhibit MTN Vital Behaviours: Complete Accountability, Get It Done, Active Collaboration, and Complete Candour.

    Job Conditions:

    • Normal MTNN working conditions
    • Open Plan Office
    • High performance culture
    • Valid international passport

    Note:

    • Successful candidates will be invited for an aptitude test scheduled to hold on 3rd February, 2017.
    • Applicants can only apply to ONE of our Graduate Programmes at this time; applying to more than one will automatically disqualify you
      Click on the link to apply: mtnjobs.com

 

Fraud System Analyst At MTN Nigeria

Fraud System Analyst

MTN Nigeria

  • Location(s): • Lagos, South West — Nigeria
  • Specialization: • Finance / Accounting
  • Industry: • ICT / Telecommunications
  • Application Deadline: January 18, 2018
  • Job Type Fulltime

MTN Nigeria is recruiting for fulltime Fraud System Analyst.

JOB DETAILS

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Fraud System Analyst

Location: Lagos

Job Description

  • To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
  • Provide advice and recommendations on information systems strategy, policy management, security and service delivery
  • Develop tests to challenge existing fraud processes and make recommendations for change.
  • Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.
  • Log all fraud queries and resolutions into the fraud management logbook promptly.
  • Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.
  • Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
  • Perform analytical needs for fraud operations.
  • Recommend additional tools and methods that could be deployed in combating fraud.
  • Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
  • Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA&Fraud system
  • Monitoring and analyzing alarms generated by the fraud management system 24 hours a day and 7days a week.
  • Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
  • Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
  • Provide input and feedback into fraud management reports.
  • Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.
  • Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
  • Provide advice on information systems strategy, policy, management, security and service delivery
  • Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies.
  • Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management.
  • Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
  • Contact customers regarding suspicious activity on their accounts.
  • Ensure value creation when engaging with Customer.
  • Assisting with the rollout of the fraud tools.
  • Contributing to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
  • Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.
  • Coordinate with stakeholders to evaluate the current systems and applied processes in order to identify any potential risk, to re-engineer certain controls in order to reduce risk of unauthorized request patterns.
  • Reporting and provide analyses to support decision making and track market performance.
  • Performing continual review and update on defined processes of Revenue Assurance and Fraud controls so as to accomplish all objectives in an effective, timely and efficient manner.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Leading ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
  • Providing Auditors (Internal and External) with required data analysis and complies with the audit report recommendations.

Job Condition

  • Standard Working Condition.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

3 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Experience & Training

Education:

  • First degree in any related discipline.
  • Fluent in English.

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Experience in  Fraud Operational
  • Analytical/policy experience
  • Detailed investigation experience.
  • Risk evaluation and control implementation work experience.

Training:

  • Current trends in fraud detection.
  • Fraud Management.

Minimum qualification

  • BA, BEd, BSc or HND.

Application Closing Date
18th January, 2018.

How to Apply
Interested and qualified candidates should:
Apply via this link: careers.mtnonline.com

Customer Relationship Manager Needed

Customer Relationship Manager

MTN Nigeria

Location(s): • Lagos, South West — Nigeria

Specialization: • Telecom • Customer Service

Industry: • ICT / Telecommunications

Application Deadline:  December 08, 2017

Job Type Fulltime

MTN Nigeria is recruiting for fulltime Customer Relationship Manager.

JOB DETAILS

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN Nigeria is recruiting to fill the vacant position below:

Job Title: Customer Relationship Manager

Job Description    

  • Responsible For Providing Highest Quality Of Customer Focused Care And Satisfaction Using The Knowledge Of Products, Systems, And Procedures To Make Informed Decisions And Maintain Profitable Customer Relationships.
  • Track And Monitor Customer Services And Customer Care Operations And Ensure Action Is Taken To Improve And Realize Service Level Targets.
  • Deploy Tools And Procedures To Capture And Monitor Customer Complaints And Points Of Improvement And Ensure Complaint Are Promptly Attended To And Customer Informed Of Status In The Resolution Process.
  • Collect Data And Information On Customer Care Needs/Issues And Manage Implementation Of New Systems, Procedures And Work Ethics To Improve Customer Service Efficiency.
  • Monitor And Prepare Periodic Report On Sales And Generate Periodic Reports For Management Review.
  • Review Customer Relationship Management (CRM) Operations, Ensuring Operational Objectives Are Achieved, Identifying Trends And Ensuring Optimum Service Levels Are Achieved And Maintained.
  • Develop Procedures To Promote Establishment And Maintenance Of Meaningful Communications Between Customers And Customer Care Representatives.
  • Establish/Maintain Lasting Relationship Between Customers And Customer Care Representatives, As Well As Other Key Units (Sales, Channel Distribution, Service Centers, Call Center) To Maintain A Customer-Focused Attitude Toward Activities That Improve Customer Lifetime Value.
  • Partner With MTNN’s Ecosystem Partners To Deliver Business Value.
  • Manage Relationships With Key Stakeholder Units (EBU, Information Systems, Credit Collections & Billing, Marketing, Sales & Distribution, Walk-In & Online).
  • Responsible for The Management Of All Revenue Collection, Billing Management, Debt management And Credit Control Functions On Postpaid Subscribers.
  • Provide qualitative Customer Care By Ensuring Credit Worthiness Of The Postpaidcustomer Base.
  • Overseecredit Vetting And Assessment Delivery In Line With MTNN’s Policy And Consumerstandard.
  • Ensure bad Debt Reduction And Management Across The Entire Postpaid Credit Customer base.
  • Setup The Necessary Controls To Ensure That Post-Paid Customers Ageing Management(Provision For Doubtful Debt And Bad Debt Management) Are At Best Minimized.
  • Facilitate debt Recovery Drive And Recommend New Strategies For Debt Collections.
  • Facilitate qualitative Customer Care By Ensuring Integrity, Accuracy Of Postpaid Invoices.
  • Facilitate qualitative Customer Care By Ensuring Prompt Generation And Distribution Ofbills To The Entire Postpaid Base.
  • Ensure proper Management Of Post-Paid Customer’s Receivables By Ensuring Regular And proper Update And Reconciliation Of Invoices And Payment.
  • Ensureadequate Reporting And Management Of Postpaid Consumer GSM, Postpaid VIP AndInternal Accounts Including Their Products And Services.
  • Manageidentified Risks Within The Unit And Propose New Strategies For End-To-End Postpaid Billing, Credit And Debt Management.
  • Setup Policies And Procedures For Management Approval And Regular Review Of approved Policies And Procedures For The Management Of Post-Paid Customersoperation To Ensure Continuous Effectiveness And Efficiency In Service delivery.
  • Facilitate and Lead In The Definition Of User Requirements To Guide The Development Anddeployment Postpaid Billing Enhancement.
  • Recommend new Strategies In The Postpaid Billing Platform According To Best Practice
  • Facilitate the Development And Implementation Of Customer Care Framework And Support For frontlines Service Points On Postpaid Services

    Job Condition

  • Normal MTNN Working Conditions
  • Maybe Required To Work Extended Hours
  • Regional Travel (For Regional Service Managers
  • JOB REQUIREMENTS

    MIN REQUIRED EXPERIENCE:

    6 year(s)

    MIN QUALIFICATION:

    Bachelor’s Degree/HND

    DESIRED COURSES:

    Not Specified

    OTHER REQUIREMENTS:

    Experience And Training

  • First degree In Social Science Or Any Related Field
  • An MBA Is Desirable
  • Minimum 6 Years’ Experience Which Includes:
  • 3 Years Work Experience
  • In Area of Specialisation
  • In Experience Supervising Others
  • Experience In Financial Credit risk Management
  • Experience In Credit Matrix scoring And Assessment
  • Exposure To Telecom Billing technologies And Complementary Technologies
  • Experience In Managing Complex Processes And procedures
  • Training

    :

  • Customer Relationship Management
  • Employee Performance Management
  • Management Programs
  • MS Excel (Intermediate And Advanced)
  • MTN Products & Services
  • Project Management
  • Service Excellence
  • Audit/ Inventory Training
  • People & Performance Management
  • Financial Planning & Budgeting
  • Business Intelligence
  • Service Segmentation
  • Resource Planning
  • ICT Cutting Edge Technologies
  • Crisis Management
  • Innovation Management
  • Credit Management
  • Change Management
  • Brand Management
  • MS Office Enterprise
  • Minimum Qualification
  • BA, BEd, BSc, HND Or BTech

To apply, click on this link: careers.mtnonline.com

Solution Design Engineer Needed

Solution Design Engineer

MTN Nigeria

Location(s): • Lagos, South West — Nigeria

Specialization: • IT/ Software

Industry: • ICT / Telecommunications

Application Deadline: November 21, 2017

Job Type Fulltime

MTN Nigeria is recruiting for fulltime Solution Design Engineer.

JOB DETAILS

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Solution Design Engineer

Job Type:Full Time

Qualification:BA/BSc/HND

Experience:3 years

Location:Lagos

Job Field:ICT / Computer

Job Description

  • To design and develop IS solutions for MTNN in adherence to IS architecture and design specifications
  • New business growth from data access, ICT & Digital to sustain and complement traditional revenues
  • Review functional specifications, acquire a detailed understanding of the testing requirements for a given design, and advise on practicability of proposed architecture /design.
  • Develop designs that support the functional requirements business application projects and include the conceptual, high-level and detailed design specifications for build, implementation and support of these business solution.
  • Assess implications of a given design current and future support model; and prepare an implementation and transition plan.
  • Develop an understanding and lay out a plan of the system performance and capacity requirements, standards and criteria to satisfy the customer’s business requirements for the solution.
  • Organize and coordinate the activities of the systems design team and communicate
  • All business process changes to them and highlighting the implications on design.
  • Manage work flow processes, document weekly reports per functional area and provide input to monitor and execute URS.
  • Monitor application development projects through the individual lifecycles.
  • Complete an analysis of the customer’s business requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the business requirements.
  • Conduct and coordinate regular team/project meetings to provide feedback and receive input from staff members.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

3 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Experience and Training

Education:

  • First Degree in any related discipline.
  • Fluent in English.

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium  organization

Training:

  • Formal training in system design architecture, technology architecture and systems integration.
  • Specific training on functional business processes
  • Elementary leadership training courses

Minimum Qualification

  • BA, BTech, HND, BArch or BSc

Method of Application

Use the link to apply on company website: careers.mtnonline.com

Coordinator, Project Management Needed

Coordinator, Project Management

MTN Nigeria

Location(s): • Lagos, South West — Nigeria

Specialization: • Finance / Accounting

Industry: • ICT / Telecommunications

Application Deadline: November 10, 2017
Job Type Fulltime
MTN Nigeria is recruiting for fulltime Coordinator, Project Management.

JOB DETAILS

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Coordinator, Project Management
Location: Lagos

Job Description:

  • Coordinator, Project Management Supply Chain Management (SCM) will support the Manager with all administrative task related to multiple supply chain projects, and business partners for outsourced SCM functions in the Opco.
  • He/she will be responsible for day-to-day planning and monitoring of project activities, supporting procurement, and ensuring timely completion of projects through coordination between Capital Projects group and Supply Chain Management team.
  • Resolve operational issues
  • Escalate issues and requests as required
  • Participate and provide input into adhoc meetings
  • Execute day-to-day operations
  • Ensure value creation when support is needed on projects.
  • Advise operational units within the finance dept. of changes to requirements for projects within the business
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values
  • Manage all projects to ensure delivery on time, within budget and on scope; according to approved plans – Project Delivery.
  • Responsible for the ‘Day to Day’ planning of Projects related SCM requirements for Sourcing, R2O, Inventory, Warehousing, Logistics
  • Act as a coordinator between Capital Projects Team and Supply Chain Management Team
  • Liaise with Projects Team to ensure timely delivery of items to ensure smooth functioning of the Projects
  • Analyse the Master Demand Schedule by various projects to leverage economies of Scale in procurement
  • Track the projects schedule and liaise with SCM team to communicate changes to project schedules and thereby the supply requirements

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

3 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Education:

  • First degree in any related discipline
  • Fluent in English
  • Project management certification would be an added advantage
  • BA, BEd, BEng, BSc, BTech or HND.

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in project management will be an added advantage
  • Working knowledge of Oracle

Click on this link to apply: mtnonline.com