Head, Information Technology (ICT) Needed

Head, Information Technology (ICT)

A National Health Maintenance Organization

  • Location(s): • Enugu, South East — Nigeria
  • Specialization: • IT/ Software
  • Industry: • Healthcare / Pharmaceutical
  • Application Deadline: April 17, 2018
  • Job Type Fulltime

A National Health Maintenance Organization is recruiting for fulltime Head, Information Technology (ICT).

JOB DETAILS

A national Health Maintenance organization, with Headquarters at Enugu and branches across the six geopolitical zones of the country, requires suitably qualified candidates for immediate employment in the position below:

Job Title: Head, Information Technology (ICT)
Location: Enugu

Responsibilities and Attributes

  • Overseeing all technology operations and evaluating them according to established goals
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Analyzing the business requirements of all departments to determine their technology needs
  • Good interpersonal relationship skills as well as strong work ethics and confidence;
  • Good critical thinking skills;
  • Project management expertise and good judgment in handling schedules;
  • Excellent leadership quality and team moving skills.
  • Monitor and ensure the security of Information Technology assets of the firm
  • Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance.
  • Control budget and report on expenditure

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

10 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Requirements
Candidate must possess the following:

  • Minimum of first Degree or its equivalent in Computer Sciences or related field.
  • Post Graduate Qualification in ICT or related fields
  • Certification in or professional membership of ICT related bodies
  • Certification, Membership of health, management or related bodies
  • Knowledge of Databases, Oracle, statistical/ epidemiological tools such as SPSS, Epiinfo etc
  • Minimum of 10 years’ experience post NYSC
  • Minimum of 5 years’ experience in relevant and related field
  • Attendance of related Courses/ workshops/seminars etc
  • HMO experience is an added advantage.
  • Age: Not more than 50 years

Remuneration
Very attractive, highly competitive and negotiable.

Method of Application
Interested and qualified candidates should send their applications with a detailed resume and three verifiable references, attaching all credentials and Birth Certificates or Statutory Declaration of Age to ngcareerhub@gmail.com

Note: Short listed candidates will be invited for interview.

Head, Customer Experience Needed

Head, Customer Experience

First Bank of Nigeria Limited

  • Location(s): • Lagos, South West — Nigeria
  • Specialization: • Finance / Accounting
  • Industry: • Banking / Financial Services
  • Application Deadline: March 30, 2018
  • Job Type Fulltime

First Bank of Nigeria Limited is recruiting for fulltime Head, Customer Experience.

JOB DETAILS

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Head, Customer Experience

Requisition ID: 1800000E

Location: Lagos

Schedule: Regular

Job Code: STR/CEVM/0259

Shift: Standard

Job Type: Full-time

Job Description

  • The ideal candidate will drive its customer experience function by formulating the Bank’s Customer experience strategy and managing the interactions between the customer and the Bank throughout the customer lifecycle as well as optimizing interactions from the customer’s viewpoint to facilitate loyalty.
  • This role will be a core part of the Customer Experience and Value Management team, charged with the responsibility of developing and delivering the Bank’s customer retention strategy.

Specific responsibilities amongst others include:

    • Developing and managing relationships with key internal and external stakeholders including Retail Banking, Wholesale Banking, Digital Banking, Treasury, Branches, Regulators, IT vendors and operations to achieve customer experience objectives or correct customer experience failures
    • Designing and executing strategies aimed at re-engineering customer facing processes, with focus on time, quality of interactions and cost
    • Developing technological/ digital interfaces for enhancement of the customer experience in alliance with the digital/ IT verticals
    • Developing analytics and framework for governance and business reviews, making proposals for enhancing customer experience
    • Driving challenging quantitative and qualitative analyses of customer feedback, journeys and pain points using leading research practices and analytics procedures

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

10 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Qualifications

 

  • Minimum of ten (10) years’ work experience with 3-5 years of leading customer experience management teams across FMCGs, Telecoms, Banking, Insurance, Fintech and other related sectors
  • A Bachelor’s degree and an MBA in any advanced degree
  • Exceptional experience in managing/leading the customer experience vertically, demonstrating ability to create a longer term strategic shift in client engagement and customer loyalty
  • Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
  • Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
  • Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

 

Application Closing Date 
30th March, 2018.

How to Apply
Interested and qualified candidates should apply via this link: firstbanknigeria.taleo.net

Note: Only short-listed candidates will be contacted.

Head, Customer Insights & Analytics Needed

Head, Customer Insights & Analytics

First Bank of Nigeria Limite

  • Location(s): • Lagos, South West — Nigeria
  • Specialization: • Customer Service
  • Industry: • Banking / Financial Services
  • Application Deadline: March 30, 2018
  • Job Type Fulltime

First Bank of Nigeria Limited is recruiting for fulltime Head, Customer Insights & Analytics.

JOB DETAILS

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Head, Customer Insights & Analytics

Requisition ID: 1800000D

Location: Lagos

Job Code: STR/CEVM/0258

Schedule: Regular

Shift: Standard

Job Type: Full-time

Job Description

  • The ideal candidate will drive its customer insights and analytics function by commercializing the bank’s customer and market insights based on scientific advanced analytics delivered through automated solutions.
  • This role will be a core part of the Customer Experience and Value Management team, charged with the responsibility of developing and delivering the Bank’s customer acquisition, retention and profitability strategy.

Specific Responsibilities
Specific responsibilities amongst others include:

    • Ensuring the integration of insights (economic, market research, customer experience and advanced analytics) into specific and overall approaches
    • Ensuring the delivery of economic and segment analysis, identifying business growth opportunities, and supporting the alignment of objectives with market opportunities
    • Being responsible the development of econometric/behavioral models to inform localized strategies as input to key models
    • Performing complex and in-depth analysis/modelling to maximize profits and asset growth as well as minimize credit losses, operational losses and other risk exposures.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

10 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Qualifications
Head, Customer Insights & Analytics:

  • Minimum of 10 years work experience with 3-5 years in advanced data analytics, complex modelling, statistical and financial modelling, Business Intelligence, customer analytics and customer insights management across Telecommunications, Banking, Insurance, Fintech and other related sectors.
  • A minimum of a Bachelor’s Degree in Statistics, Mathematics, Engineering, Finance, Business Science, Informatics and an MBA or any advanced degree in business, computer science or information studies.
  • Possession of leadership experience and the ability to translate insights into recommendations to be presented at non-technical forums
  • Exposure to business-driven programs with IT implementation
  • A good knowledge of product and segment of Customer Value Proposition, MS Office, SQL Server, Cognos and other Business Intelligence tools.

Application Closing Date
30th March, 2018.

How to Apply
Interested and qualified candidates should apply via this link: firstbanknigeria.taleo.net

Note: Only short-listed candidates will be contacted.

Head, Strategy & Planning Needed

Head, Strategy & Planning

Wema Bank Plc

  • Location(s): • Lagos, South West — Nigeria
  • Specialization: • Executive / Management
  • Industry: • Banking / Financial Services
  • Application Deadline: March 21, 2018
  • Job Type Fulltime

Wema Bank Plc is recruiting for fulltime Head, Strategy & Planning.

JOB DETAILS

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Applications are invited from suitably qualified candidates for the positon below:

Job Title: Head, Strategy & Planning
Location: Lagos (Head Office)
Reports to: Chief Finance Officer
Group/Department: Corporate Strategy & Planning
Employment Status: Full Time Employee
Grade: SM-AGM

Job Summary

  • To support in the execution of key corporate initiatives and goals.

Key Job Function/ Responsibilities

  • Monitoring the performance of the bank against its set strategic objectives and direction, peer review, competitor analysis and Macroeconomic review.
  • Harmonizing the various profit/cost centers and keeping them in alignment with the overall strategy of the bank.
  • Ensure close understanding of all Branch and SBU characteristics and dynamics; full understanding of business needs
  • Develop “Weekly performance tracker” for all Branches and SBU’s; Mid-month reports, weekly income reports etc
  • Provide advisory services to line management and supervisors with respect to executing on their targets
  • Facilitate change management process for all organizational change projects where applicable
  • Develop and present oral and written reports, presentations, and informal feedback to line management and supervisors on relevant issues
  • Advise line managers on performance, evaluation process and the need to link performance mgt skill to aid improvement throughout the organization.
  • Providing strategic leadership on economics and economic analysis
  • Provides internal advice and support to all levels of the organisation on the quality of economic analysis, methodologies and frameworks on key issues.
  • Conducts analyses of policy proposals with macroeconomics implications
  • Monitors and interprets current economic developments and domestic fiscal and monetary policy
  • Analyzes economic conditions and policy initiatives of major trading partners
  • Makes projections of the economic outlook; and analyzes major economic policy developments
  • Ensures best practices in economic development research methods and technologies to develop all products and services
  • Conduct economic analysis relevant to operational and policy issues in the organisation

Organizational Impact/ Influence:

    • Ensures focus on execution and drive improvement in performance metrics
    • Coordinate and support negotiations between Innovation Labs and Wema Bank.
    • Lead proof of concept projects and development of new products.
    • Advise senior management of potential delivery capabilities through the preparation of strategy presentations and reports.

Organizational Impact/ Influence:

    • Ensures focus on execution and drive improvement in performance metrics

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

7 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Required Education/Qualifications

    • First degree in a numeric or any relevant social science course. A Postgraduate degree or an MBA/Professional Qualification in a Social Science related course will be an added advantage.

Required Experience:

    • Minimum of 7 years cognate experience in a financial services industry.

Competencies Required
Skills:

    • Strong analytical and policy skills
    • Ability to manage multiple projects and deadlines simultaneously
    • Outstanding written and verbal communications skills
    • Strong presentation skills
    • Strong statistics and econometric background.

Knowledge:

    • Knowledge of micro and macroeconomics
    • Experience in research and analysis

Attitude:

    • Integrity
    • Results Orientation
    • Initiative/Judgment
    • Team player

Office Plan:

    • Personal desk in an open floor office

Method of Application
Interested and qualified candidates should send their CV stating the job title as subject of email to job@wemabank.com

Head, Banking Operations

Head, Banking Operations

A Newly Established Microfinance Bank

  • Location(s): • Yobe, North East — Nigeria
  • Specialization: • Executive / Management
  • Industry: • Banking / Financial Services
  • Application Deadline: January 29, 2018
  • Job Type Fulltime

A Newly Established Microfinance Bank is recruiting for fulltime Head, Banking Operations.

JOB DETAILS

A newly established Microfinance Bank located at Potiskum, Yobe State is searching for qualified and experienced staff to fill the position below:

Job Title: Head, Banking Operations
Location: Potiskum, Yobe

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

5 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Requirements

  • Candidate must have minimum of five (5) years banking experience, a relevant university degree or its equivalents with a minimum of 2.2 in any of the social sciences.
  • Candidate applying for Head of IT must have a degree in computer science or Information Technology. Possession of MCP and any other professional certificate will be an added advantage.

How to Apply
Interested and qualified candidates should send their Applications stating the position they are applying for to: trmconsultltd@gmail.com
Or
41, Hospital Road,
Potiskum,
Yobe State.

Note: Candidates should attach their Curriculum Vitae, relevant credentials to support their application