Customer Service Officer

Customer Service Officer Vacancy

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Customer Service Officer

Addosser Microfinance Bank

  • Location(s): Not Specified — Nigeria
  • Specialization: • Customer Service
  • Industry: • Banking / Financial Services
  • Application Deadline: December 14, 2017
  • Job Type Fulltime

Addosser Microfinance Bank is recruiting for fulltime Customer Service Officer.

JOB DETAILS

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

Job Title: Customer Service Officer
Location: Nigeria

Responsibilities

  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  •  Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers Accurately captures customer information
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

1 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Relevant Skills, Qualification, Attributes & Experience

  • 1-2 years cognate experience in Customer Service.
  • B.Sc/HND in Social Sciences or any other relevant course of study.
  • Has worked in a microfinance bank or any financial institution.
  • Excellent Interpersonal Skills
  • Must be computer literate
  • Excellent communication, reporting skills
  • Applicants must not be more than 25 – 30 years;

How To Apply:
Interested and qualified candidates should send their CV to resumes@addosser.com

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